Support

Return Policy

Return time

Most goods can be returned without reason within 30 days from the date of receipt. Some special products may have different return periods, the specific instructions on the product page prevail.

Product status

Returned goods should keep the original packaging and accessories complete, and not used or damaged. This means that items need to be in good condition, unused or damaged, with complete accessories, before they can be returned.

Customer service

Consumers can contact customer service directly to obtain product registration and warranty related information, and if the item is damaged or defective, please contact customer service, who will help the consumer solve the problem, or provide free returns or replacements

Special commodity types

Some specific types of goods may not support no reason to return, such as bonded warehouse goods can not be exchanged, need to apply for return and reorder.

Replacement and repair services

  • Free maintenance: If the equipment has non-human failure, users can enjoy free maintenance services.
  • Replacement: If the machine is faulty, the same type of machine will be sent on the same day for replacement, and the subsequent maintenance and logistics costs will be borne by the manufacturer.
  • It should be noted that some components such as the filter element of the purifier and the water purification rod of the humidifier are consumables and are not covered by the warranty. In addition, for over-insured electrical appliances, such as ultrasonic aromatherapy machines, it is not possible to pay for maintenance.

Q&A

Absolutely! The light and mist can be controlled independently. urming the difuser light of has no efect on misting function.​
Certainly, the use of essential oils is optional. The diffuser can be operated without oils, functioning like a humidifier in the absence of oils.
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+86 17727482271

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dingjing243@gmail.com

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